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From: Candice (65-100-188-124.hlrn.qwest.net)
Subject:         Thanks gals for your help--here is how it is now...
Date: May 16, 2006 at 5:39 pm PST

In Reply to: My thoughts... posted by Cindi D on May 16, 2006 at 12:38 pm:

I emailed her back as was suggested and told her "what would you do in this situation and what do you want me to do?" I did give her a deadline and that is one of the things she was mad at--she didn't want to get a refund under my conditions. I told her she needed to let me know today if she wanted a refund and that she had to send out the cd with delivery confirmation (and email me that number) so that both of us could track the package. That protected us both--I would know for sure she sent the cd and she would know for sure when I got the cd. I told her it had to be sent by tomorrow as she had already had the cd for several days. I didn't think that I was asking too much, especially since I believe the cd works. That's when she really got upset with me. She apparently thought I was placing too many demands on her and she didn't want to pay for shipping. After I emailed her this last time--asking her what she wanted me to do and letting her know (again) that this offer was only good until today--she hasn't emailed me back.

Thanks again for your advice. I feel like I have done all that I could do to resolve this situation and if she wants to slam me then so be it.

Candice


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