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From: Julie (70.112.76.194)
Subject:         Reversal
Date: May 24, 2012 at 2:07 pm PST

So yesterday we called PayPal yet again. This time the person we talked to in resolutions dept.
issues a reversal right there on the spot. Immediately the money was in our PayPal account and I
have requested it to be transferred to my personal acct. asap!

My payment was personal, most of it a direct transfer, but part from my Visa debit card. I had
not gone to my credit union to dispute their portion, but I am guessing that would have been a
much easier way to get my money back (all I have to prove is that I paid for something and
didn't get it - no, "how did I pay" variable. Very disappointed with how PayPal handled this. We
spent probably 4-5 hours on the phone with them and were told different things almost every
time we called. I am happy to have the reversal, but it was way too difficult to obtain.

So I wanted to offer encouragement for anyone who paid "personal."

Julie


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