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From: Diana's Books Nook - (Power Seller) (vegsource dealer program)
Subject:         To clarify paypal rules and clear up misinformation that circulates from time to time....
Date: July 10, 2011 at 11:02 am PST

I emailed paypal to get their response to information someone posted that was linked to another homeschool site. A person said they called paypal and homeschoolers who were selling items on a homeschool site were somehow exempt from the regular paypal rules and could use the personal option to conduct their transactions. I did point out that that is specifically against the written paypal rules which are on their site. To go a step further, just to clarify once and for all, I asked for paypal to email the answer as to this matter. My original question is on the bottom and the response from paypal is first. This should clear up any misinformation.... at least here. There is no special exemption for homeschool sites. If it is a purchase transaction, and not a personal transaction (which is clearly defined), then the seller owes a fee for the transaction by using the purchase transaction. It is also the ONLY way that the buyer is protected. Please feel free to cut and paste if you know that others are giving out wrong information. As homeschoolers, I think we all want to do the right thing.
Diana
> Date: Sun, 10 Jul 2011 17:10:52 +0000
> From: webform@paypal.com
> To: diana55551@hotmail.com
> Subject: RE: Auto-Response PayPal Fees

> Hello Diana. My name is Aivie from PayPal Customer Service.
>
> I appreciate you brought this to our attention. Let me take this
> opportunity to assist you with concern.
>
> Personal payments are for sending a gift, splitting a lunch bill, paying
> your share of the living expenses, and everyday exchanges of money
> between friends and family.
>
> * There is no need for eBay or item information for personal
> payments.
> * Personal payment transactions are not eligible for PayPal Purchase
> Protection or Seller Protection.
>
> Note: Personal payments are not intended for the purchase of goods or
> services from sellers and therefore cannot be disputed.
>
> Purchases are for paying for an item, such as something won on eBay, or
> for a service, such as music downloads.
>
> * Transactions that are commerce related through a checkout or
> general purchase flow.
> * Purchases may require tax, item information, or postage and
> packaging charges.
>
> PayPal Purchase Protection allows you to report a problem with any item
> you purchase using PayPal. You can open a dispute in the Resolution
> Center if you didn?t receive the item or if the item is significantly
> not as described. In the Resolution Center, you can communicate with the
> seller to resolve the problem.
>
> If you can?t resolve the problem with the seller, you can ask us to
> investigate by escalating your dispute to a claim. We will review the
> case and decide if you?re eligible for a refund. If we decide the claim
> in your favor we will reimburse you for the full purchase price of the
> item and original shipping costs.
>
> PayPal Purchase Protection only applies to physical goods that can be
> shipped and tracked. To learn more about this policy, click ?Legal
> Agreements? at the bottom of any PayPal page, and then click ?PayPal
> User Agreement.?
>
> We are committed to making your experience with PayPal pleasant and
> rewarding. Thank you for choosing PayPal.
>
> Sincerely,
> Aivie
> PayPal Consumer Support
> PayPal, an eBay Company
>
> Check out our new Community Help Forum at www.paypal-community.com. You
> can also follow us on Twitter to find answers, help other members, and
> learn more about PayPal. Go to www.Twitter.com/askpaypal.
>
> Original Message Follows:
> ------------------------
> If you could please send an answer by email, there are other people
> interested in the answer. My question was ......
>
>
> On a homeschool site, there was at least one person who claimed to have
> called paypal and asked if homeschoolers could use the personal option
> when buying and selling their used curriculum. They said that they
> were told that they could use the personal option and there would be no
> paypal fees. It has always been my understanding that when there is a
> purchase, a transaction between a buyer and seller of any goods, that it
> was necessary to use the purchase transaction and that there would be a
> fee charged to the seller. Please respond so that any
> misunderstandings can be cleared up. On more than one occasion I have
> been told that when people have "called" paypal they were told it was
> okay to use the personal option for these transactions. When I read the
> paypal agreement, I believe it states differently. Thank you in advance
> for your answer.
>
>
> Diana >
>


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