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From: tntstanifer (75.204.146.19)
Subject:         Warning about using PayPal to pay for items not from eBay
Date: August 3, 2010 at 12:42 pm PST

http://www.vegsource.com/homeschool/fsp2/messages/68335.html
Purchased the above books with PayPal. The other day, I received a box
of dishes, not the books I purchased. I emailed the seller and she is
claiming that the books must have been swapped or stolen in transit. I
filed a dispute through PayPal. After no response from the seller, I
decided to escalate to a claim. Paypal closed the dispute stating "You
should not escalate a Dispute for Significantly Not as Described (SNAD)
to a Claim because PayPal will not make a decision on a SNAD Claim under
the PayPal Buyer Complaint Policy." So, bottom line is, if you pay for
anything not from eBay, that when you receive it, it is Significantly
Not as Described, Paypal will let you dispute to try and work it out
with seller, but if seller does not make good on transaction, then
PayPal washes their hands of it. You live and you learn I guess!!! I
will be sending the dishes back return receipt requested, and then
filing a claim through my bank. I have been told my PayPal and my bank
that I will receive my money back then.

13.5 PayPal Buyer Complaint Policy.

PayPal Buyer Complaint Policy. The Buyer Complaint Policy is PayPalís
process to help you resolve a problem directly with the Seller through
the PayPal Resolution Center for purchases that are not eligible for
PayPal Buyer Protection.
The PayPal Buyer Complaint Policy is similar to PayPal Buyer Protection
in that it enables buyers to file Disputes for Items Not Received (INR),
or for items that are Significantly Not as Described (SNAD). By filing a
Dispute, you can communicate with the Seller and attempt to resolve the
problem. If you are unable to resolve the problem, you may escalate an
Item Not Received (INR) Dispute to a Claim Ė but you may not escalate a
Significantly Not as Described Dispute to a Claim.You may not file a
dispute for a Personal Payment.

Even though you may escalate an Item Not Received Dispute to a Claim,
you are not guaranteed recovery. If the Claim is decided in your favor,
your recovery is limited to the amounts that PayPal can recover from the
Sellerís Account.

Buyer Complaint Process. Similar to PayPal Buyer Protection, you must
file a Dispute in the PayPal Resolution Center within 45 days of the
date you sent the payment. Once you have done so, you should attempt to
resolve the Dispute directly with the Seller.

If you are unable to resolve the Dispute directly with the Seller then
you may escalate the Dispute to a Claim within 20 days of the date you
filed the Dispute. PayPal will make a final decision for some - but not
all - Claims. You should not escalate a Dispute for Significantly Not as
Described (SNAD) to a Claim because PayPal will not make a decision on a
SNAD Claim under the PayPal Buyer Complaint Policy.

If PayPal makes a final decision in your favor, we will collect any
available funds in the Sellerís PayPal balance at that time. However,
recovery is not guaranteed and is limited only to the amounts that
PayPal can recover from the Sellerís Account. Any amounts collected from
the Seller will be placed in your Account.


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