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From: Holly (
Subject:         WARNING! About Gwynne Hoffecker
Date: May 17, 2010 at 7:34 am PST


Nearly 6 weeks ago I purchased two Math-U-See sets from Gwynne Hoffecker. Before purchasing I inquired about their condition. She replied that she was very careful with all her books and she compared them to being like new on the shelf. When I received the two kits, they had scratches all over the discs and one even had food stuck to it. I was very unhappy with the condition, especially since I had specifically inquired about their condition and they were compared to being like new. I explained the condition to Gwynne and requested a refund. She admitted that she did not check the discs before shipping them. After a few emails back and forth she suggested that I ship the books back to her and she would refund my money when she received the books. When I inquired about her receiving the books, she stated that she'd received them, resold one of the kits already, but she was "deciding what to do." She stated that she hadn't actually promised me a full refund--even though it was her that suggested I ship the books back and she'd refund my money--and that she was "deciding what to do." It has been almost three weeks since the last email from her and still no refund or communication.

I have been buying/selling online for over 10 years--including this site, and I have never encountered such a hostile person before. Gwynne's emails/behavior have been very unbusinesslike and rude. I would like to warn anyone I can about Gwynne. It seems to me that if you purchase something from her and are satisfied, that you are fine. But woe to the person who is unsatisfied!! I would HIGHLY recommend NOT doing any business with Gwynne Hoffecker.

Thanks, Holly

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