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From: Aleksandra (
Subject:         PayPal agreed with me, but is unable to refund my money.Help...
Date: October 1, 2009 at 7:08 am PST

On 8/27/09 I habe purchased an IEW Advanced Communication and IEW Essay Intensive, and the same day I have Paypaled the seller.After two weeks of not receiving the item I have contacted her and had been told that the package came back to her damaged, but the contents were fine and she will resend it.Another two weeks past and still no package,so I have contacted her and this time she said that they had sickness in the house and she is very sorry but she has not mailed it yet.
I have contacted PayPal and opened a Dispute Case.She has responded to that and posted a Refund which was pending.Today I have received an e-mail from PayPal stating that they were unable to collect the money and the case is closed.On the website however PayPal states that they were able to get it and they will credit my account.
I don't see any money.
What should I do about the seller and PayPal?
Please help


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